Frequently asked questions

Yes, it is the Barclays Bank which is handling all the transactions and payments of orders made on our web site. As soon as the customer selects items to buy, the site automatically redirects to the secure payment gateway of Barclays Bank.

• 1 If the customer is not having enough funds in Bank/Card Account
• 2 If the Card is not authorized by bank due to any false information given while making the order.
• 3 We may reject an order if a customer wants to receive products on an alternative address which is different than the billing address.

You can track the up to date status of you order by logging into the My AccountMy Account page on our web site.

Your card will automatically be charged as soon as you will pay for your order.

Yes, you have to register on our web site to place an order.

Yes, in some countries you may asked to pay the custom duty depending upon the law of your country.

The length of delivery and processing of orders depends upon your location.

• For UK
  Estimated time for Free Delivery: 3 to 5 working days.K
  Estimated time for Trackable Delivery: 2 to 3 working days.K
  Estimated time for Express Delivery for orders made before 4pm: Next working day.
• For Europe
  Estimated time for Delivery: 3 to 5 working days.
• For Rest of World
  Estimated time for Delivery: 5 to 10 working days.

Yes, you can change any items in your order as well as can totally cancel the order by calling us on phone +44 (0)207 263 2331. before we dispatch it.

For lost or stolen orders, please report your complaint within 2 working days after estimated delivery time.

For products damaged during shipping, please report us immediately on the day you receive them.

We are happy to exchange products as far as they are in resellable condition and within the origianl packaging.
If a mistake is made from our side or you were not informed before we sent you an alternative product, we will do shipping at our cost otherwise if you change your mind about a product you will have to pay shipping charge again. Please do Email or Contact us before sending any products back.

If you don’t like the product and want to replace it, you can post it back to us by paying the shipping of both directions. Also if there will be any price difference between the two products, it will be settled as well. • *If you don’t like the product and want a refund, you can post it back to us and we shall give you a full refund of that product as soon as we receive it. We may re-evaluate the product before taking it back and offer you differnet amount than you actually paid for it depending on the condition of the product.

Please post your all queries and complaints to CustomerCare

Alternatively you can contact us on Contact Us.