Frequently asked questions
Please find below the answers to mostly commonly asked questions.
1. Is the web site secure to make payment by using debit/credit card?
Yes, it is the Barclays Bank which is handling all the transactions and payments of orders made on our web site. As soon as the customer selects items to buy, the site automatically redirects to the secure payment gateway of Barclays Bank.
2. What type of cards do you accept for a payment?
We accept payment from all valid Debit/Credit cards besides the American express card.
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3.On what grounds an order can be declined?
- 1 If the customer is not having enough funds in Bank/Card Account
- 2 If the Card is not authorized by bank due to any false information given while making the order.
- 3 We may reject an order if a customer wants to receive products on an alternative address which is different than the billing address.
4. How do I track the shipping status of my order?
You can track the up to date status of you order by logging into the My AccountMy Account page on our web site.
5. When will my credit card be charged?
Your card will automatically be charged as soon as you will pay for your order.
6. Do I have to register to place an order?
Yes, you have to register on our web site to place an order.
7. Do I need to pay custom charges?
Yes, in some countries you may asked to pay the custom duty depending upon the law of your country.
8. How long will it take to process my order?
The length of delivery and processing of orders depends upon your location.
For UKEstimated time for Free Delivery: 3 to 5 working days.K
- Estimated time for Trackable Delivery: 2 to 3 working days.K
- Estimated time for Express Delivery for orders made before 4pm: Next working day.
- For Europe
Estimated time for Delivery: 3 to 5 working days. - For Rest of World
Estimated time for Delivery: 5 to 10 working days.
9. Can I change or cancel my order?
Yes, you can change any items in your order as well as can totally cancel the order by calling us on phone +44 (0)207 263 2331. before we dispatch it.
10. What should I do if my order gets lost, stolen or damaged during shipment?
For lost or stolen orders, please report your complaint within 2 working days after estimated delivery time.
For products damaged during shipping, please report us immediately on the day you receive them.
11. What should I do if I get wrong products?
We are happy to exchange products as far as they are in resellable condition and within the origianl packaging.
If a mistake is made from our side or you were not informed before we sent you an alternative product, we will do shipping at our cost otherwise if you change your mind about a product you will have to pay shipping charge again. Please do Email or Contact us before sending any products back.
12. What is your replacement and refund policy?
If you don’t like the product and want to replace it, you can post it back to us by paying the shipping of both directions. Also if there will be any price difference between the two products, it will be settled as well. • *If you don’t like the product and want a refund, you can post it back to us and we shall give you a full refund of that product as soon as we receive it. We may re-evaluate the product before taking it back and offer you differnet amount than you actually paid for it depending on the condition of the product.
13. How can I make a query, complaint?
Please post your all queries and complaints to CustomerCare
Alternatively you can contact us on Contact Us.